Read the full case study to learn more about Title Nine's success in reducing returns. Machine learning, prescriptive actions, and workflow collaboration make what was once impossible, easy. Through proactively analyzing and identifying the root cause of returns, Chief Returns Officer empowers retailers in-season to address upstream issues that cause returns. Newmine's Chief Returns Officer ® is a retail intelligence platform focused on solving retail's most persistent business challenge: merchandise returns.

'At a time when few retailers were talking meaningfully about reducing returns, they saw the opportunity to be on the leading edge of innovation and we're proud to have helped them achieve incredible results.' 'As an early adopter of Chief Returns Officer, Title Nine really embodies their own value and mindset of innovation,' says Navjit Bhasin, CEO and Founder of Newmine. ' I know 'game-changing' tools are touted all the time, but this one is the real deal.' 'The Chief Returns Officer tool created by Newmine should really be called 'Chief Profit Officer' because it can be utilized in so many more ways than just returns,' says Title Nine President, Johnny Lin. While the industry at large saw a spike in both sales and returns in recent years, Title Nine managed to increase sales while concurrently reducing returns across 90% of product categories, making the results even more significant.

'If you're interested in profitability, returns reduction needs to be a top priority.' 'Returns are really the most expensive and time-consuming element of the entire life cycle of product and retail,' says Chrissy Ginieczki, COO at Title Nine. The digital transformation has been key to retailers' success throughout the pandemic the adoption of new technologies and processes to support digital expansion is critical to achieving results in complex business environments. The effects have been compounded by the surge in e-commerce during the pandemic and the overall increase in sales in 2021. This exponential increase in returns has impacted retailers worldwide and in all areas of the supply chain.

A recent Consumer Trends study revealed that retail saw a 57% increase in returns in 2021, up to 16.6% from 10.6% in 2020.

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